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We're Here to Assist

Whether you are an existing customer or you have just found us and are interested in learning more about our great products and services, answering your questions is very important to us. Please select the appropriate tab below to reach out to us. We read every message and will respond as quickly as possible.

  • Current Customers

    If you are a current customer and you have a support Log In, please follow the link below to enter a Support Ticket.

    To Better Serve You, Please Follow These Rules

    We ask our customers to follow some simple rules to make our support system run smoothly. We love to provide accurate answers, but we need your help to keep the system organized and efficient.


    • You must be a Builder Incubator customer with an active account to be able to create a support ticket.
    • Tickets must indicate the appropriate Product Name.
    • Please include only one topic per ticket.
    • Tickets should include a screenshot, menu location and a thorough explanation of the problem.

      SUPPORT TICKET


    If you have already received an invitation to join our web-based Support Portal, watch the video below to learn how to create your first support ticket and get your questions answered quickly.

      WATCH VIDEO


    If you'd prefer, you can mail us at This email address is being protected from spambots. You need JavaScript enabled to view it.

    Or you can call us at (813) 626-8778, Ext. 2 for Support.

  • New Customers

    Please complete this short information request form. Filling out this form lets us know a few things about you and your building interests so we can better serve you. One of our implementation engineers will contact you to answer all your questions.

    If you would prefer to speak with a sales representative, please call (813) 626-8778, Ext. 1 for Sales

     

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